Keep it on Flogga
Communicate, pay and share info only within Flogga. This keeps you protected.
Refunds & disputes
Things don’t always go to plan. We’re here to help you resolve issues fairly—so you can buy and sell with confidence on Flogga.
Before you start
Save your evidence
Take clear photos, keep messages and hold on to tracking details and receipts.
Don't confirm receipt
Wait until you're happy with your item. Confirming closes your protection.
How a dispute works
Raise a dispute
Tell us what happened and share the details. The other party will be notified.
We review
We'll look at the information from both sides and work towards a fair outcome.
Resolution
We'll issue a decision and action any refund or next steps.
Common issues
Item not as described
Item is faulty, damaged or different to the listing.
Delivery problem
Item hasn't arrived, was damaged in transit or has tracking issues.
Payment question
Questions about payment methods, refunds or processing.
Suspicious activity
Scam attempts, requests to take things off-platform or other concerns.
Frequently asked questions
How long do I have to raise a dispute?
Contact the other user through the Flogga transaction messaging area first. Explain the issue clearly and keep the conversation on Flogga.
Will I get a refund if my dispute is approved?
No. Do not mark an item as received if it has not arrived or is materially different from the listing.
What if the seller doesn't respond?
Send the transaction reference, a clear description of the issue, photographs, tracking or other relevant evidence, and the outcome you are seeking.
Can I cancel a dispute?
No. Flogga may facilitate eligible refunds but cannot guarantee recovery of a payment, refund or item.
Still need a hand?
Our support team is here to help you get things sorted.