Refunds, cancellations and disputes
Keep every purchase, auction or swap conversation on Flogga so there is a clear record. For eligible paid purchases and auctions, payment is processed by Flogga's payment provider and seller payout is delayed until the transaction reaches the configured release step, such as buyer confirmation of receipt. This is payment protection, not a promise that Flogga will decide private legal disputes. If an item is not as described, damaged, missing or delayed, message the other party first and try to agree on a cancellation, return, refund or other practical outcome. Keep photos, tracking and messages in Flogga. Before shipment, either party may request cancellation; after shipment, returns and refunds must be agreed between the parties or provided where required by law. For swaps, both users remain responsible for agreeing what is exchanged and arranging safe shipping or handover. No Flogga-held payment applies unless a separate paid transaction is created on Flogga. If you cannot agree, record the issue before confirming receipt and contact Flogga support. Flogga may review the transaction record, apply available platform or payment steps and respond to suspicious activity, but does not act as a court, arbitrator or legal decision-maker. Never pay or move the transaction outside Flogga.
How disputes work
If something goes wrong, keep the transaction on Flogga and follow these steps.
1. Contact the other party
Message the buyer or seller through Flogga and explain the issue clearly.
2. Keep records
Keep screenshots, delivery details, item photos and any messages related to the transaction.
3. Contact Flogga support
If the issue cannot be resolved, contact Flogga support with the listing and transaction details.
Common dispute reasons
These are some common issues that may need to be resolved between buyers and sellers.
Item not as described
The item condition, model, storage, included items or warranty details do not match the listing.
Delivery issue
The item has not arrived, tracking is unclear, or there is a problem with handover or postage.
Payment or account issue
There is a concern about payment, seller payout, account details or suspicious transaction activity.
Need help with a dispute?
If you cannot resolve the issue directly, contact Flogga support with the listing, transaction details and any relevant screenshots.
Contact supportFrequently asked questions
### What can I sell on Flogga? You can sell pre-owned tech such as phones, laptops, tablets, wearables, audio devices, gaming consoles and related accessories. ### Does it cost to list? No. Listing is free. Flogga only takes a small commission when an item sells. ### What is Flogga’s fee? Flogga takes 5% from the seller when an item sells. ### Should I pay outside Flogga? No. Keep payment and transaction activity on Flogga so there is a clear transaction record. ### Can I offer pickup and shipping? Yes. Sellers can provide pickup or shipping options where available. ### What should I check before buying? Check the photos, condition, item location, storage, battery health, network status, warranty status and included items. ### What should I include when selling? Use clear photos, accurate condition details, faults, included accessories, location, receipt or warranty status and pickup/shipping details.
Contact Flogga support
For help with a listing, purchase, sale, account issue or suspicious activity, contact Flogga support. Please include: - your name - the listing or transaction details - a short description of the issue - any relevant screenshots or messages Support email: support@flogga.com.au